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365 Airport Transfer

Terms & Conditions

To secure a reservation with 365 Airport Transfer, please contact our reservations team. We recommend booking at least 24 hours before pickup. Our team is available around the clock by phone at (516) 588-5892 or by email at 365airporttransferinc@gmail.com.

Making a Reservation. How To Book Your Ride?

Bookings should be placed at least 24 hours prior to your scheduled pickup whenever possible. Our reservation team can confirm trip details, vehicle availability, routing questions, and special requests before your ride is dispatched.

Waiting Time Policy

We offer complimentary waiting time based on the trip type:

  • Local Pickups and FBO / Private Aviation: first 15 minutes are free.
  • Domestic Flight Arrivals: first 45 minutes after landing are free.
  • International Flight Arrivals: first 60 minutes after landing are free.

After the complimentary period, waiting time is billed at $1.50 per minute for sedan and mini SUV service, $2.00 per minute for SUV service, and $3.00 per minute for Sprinter van service.

Cancellation and Change Policy

Cancellations or itinerary changes should be made at least 24 hours in advance. Trips changed or cancelled less than 24 hours but more than 6 hours before pickup may be charged 50% of the fare. Changes or cancellations within 6 hours of pickup are charged the full fare.

Understanding Additional Charges

Your final invoice includes the quoted fare plus a mandatory 20% gratuity or service charge. Depending on route details, additional stops may also incur extra fees ranging from $35 to $200.

Parking and Toll Charges

Parking, tolls, and related out-of-pocket trip expenses are not included in the original quote unless stated otherwise. These charges are calculated after the trip and added to the final bill.

No-Show Policy

If the passenger does not appear for the scheduled pickup and no notice is provided, the full trip amount will be charged as a no-show.

Pet Policy

Pets are welcome in our vehicles. A $30 pet fee applies when traveling with pets.